// Services

Call Rwanda Services

At a strategic outsourcing option, Call Rwanda , Specialty delivers you the best technology, knowledgeable agents, and customized solutions; all without having to pay through the nose for great service. Whatever your businesses needs are, our 18/7 services can be customized to fit your company making us a superior outsourcing solution. This includes basic services and complex multichannel options like:


  • Rwanda Business Directory

    www.call-rwanda.com or www.callrwanda.space are designed to be your one-stop destination for anything you can think of that is about or related to Rwanda.

    We know that the Internet is an overwhelming space and finding just the information you need can still be a frustrating and time-consuming process.

    Our team makes great effort to evaluate the existence and accuracy of each web site.

    If you are interested in knowing more about our services and how it works , Click here to contact us.

    Every month, Call Rwanda Help Line 5000 connects thousands of people to the information and services they need. Day and night, our helpful and courteous staff are on hand to deliver crucial information to our customers as quickly and as accurately as possible.

    We offer a variety of ways for our customers to get the answers they need. As well as calling us, customers can text questions to 5000, use our free online directory at www.call-rwanda.com, and take advantage of our apps to connect in the way that is most convenient for them.

    We also offer a range of additional services including train times, cinema listings, category enquiries and responses to virtually any answerable question. Added benefits include unlimited requests for numbers, as well as texts for mobile customers.

    Our expertise and reach is truly Original Made In Rwanda .The company is part of the largest independent directory assistance supplier in the world and consistently ranks among the best in the industry on all aspects of customer service in the region.

    We look forward to serving you.

    Call 5000 Now and start enjoying our services.

    Call Rwanda is part of a directory business with a difference ... we don't print telephone directories. Aside from saving forests of trees, this means that we offer instant access to up to date information. This commitment has made us the largest provider of branded directory assistance services in Rwanda and the largest independent provider of outsourced directory assistance services in the East Africa.

    We have expanded our service offerings beyond traditional telephone directories, to include enhanced information and help services, such as call completion, movie listings and Transportation. We answer literally millions of calls each year from callers in Rwanda.

    Today people prefer using the internet and directory enquiries services, because phone books are always out of date and do not contain the many more numbers listed in the dynamic electronic systems of call-rwanda.com and 5000 Help Line. Plus, a telephone directory is only specific to a region while people's friends and family are increasingly dispersed across the country.

    Today's lifestyle means we're all on the move, and living at a faster pace. We all need information like telephone numbers at our fingertips. The value for money when using call-rwanda.com (free) and 5000 (pay per call) is a great fit in people's busy lives. It's made us Rwanda's most memorable number, to the extent that when people see 5000, they think EVERYTHING YOU NEED TO KNOW IN RWANDA.

    But right now you are on call-rwanda.com - so why not bookmark it?

    Our Business Directory Products

    5000 At Your Service

    When it comes to finding numbers, we're the professionals. But that's not all we can do for you. We can find as many numbers as you need in one call and we'll put you straight through if you don't have a pen. We give you a range of choices as to how you get the information you need.

    Our flagship 5000 service is the fastest way to get what you need, but we also offer lower cost alternatives for those of you who are more concerned about cost than speed.

    We can even tell you what films are on at your local cinema and give you show times. We can tell you what time your flight departure or help you with driving directions for a road trip.

    Search for all Rwandese numbers you ask for in one call.
    Find you the business you want and tell you how close it is to where you are.
    Expertly search for business numbers or addresses even if you only have a small amount of information.
    Put you straight through to the number you want whether it is in Rwanda or overseas.
    Tell you what's on and locate your cinema, give you the times and even tell you who's in each movie.
    Give you departure and arrival times from the national Rwanda Civil Aviation timetable Tell you the nearest Taxi station to your destination.

    And if you call us from a mobile, we'll always text you the numbers you need and for free, so you don't have the usual scramble for a pen and paper!

    What Does it Cost to Use 5000?

    Calls to 5000 cost Rwf 99 per call and/Or Per minute, (minimum 60 second charge applies). In addition you will be charged an access charge per minute by the company that bills you for calls.

    By adding together the service charge and the access charge, you’ll know exactly how much your call has cost you.Call Rwanda does not control the level of the access charges applied by the company that bills you for your calls nor do we profit from them.

    To help you find out accurately what you will be charged for access charges, we have provided links to the pages provided by the main telephone companies that bill our callers:


    We always send mobile callers a text of the number you have requested. So if you choose not to be put straight through, you can easily connect via the texted message. This could save you money.

    You Can Text Us Too

    That's right, you can use a text message to ask us all the usual things, be it cinema listings, Flight times or simply to find out that number. But now you can also ask us about sports scores, weather updates or even film trivia.

    - Need the score for the big game?
    - Want to know this week's lottery results?
    - Maybe you just need help on the pub quiz?
    - It could be you are somewhere you can't talk, your signal is intermittent or you simply have a low battery?
    - Want a price comparison on the latest LCD TV?

    Text your question directly to us, you already know the number, its 5000 by starting with Word RWANDA. We will text you back. Answers from 5000 standard network charges apply. Charges for texting other codes vary – please contact us at the email address below for further information.

    When you are next out of the country and need information fast, you know who to turn to...Use our Mobile Application available in Playstore and iOS. Whether you need a taxi , a hotel or a hairdresser in Rwanda, we can help you even when you're not in Rwanda!

    Other Call Rwanda Services We Offer

    In addition to the services detailed above, we also offer a number of other Call Rwanda services you can call:

    5000 or +250 788 302 371 ( International Calls)

    Search www.call-rwanda.com

    The Call Rwanda service is also available on the web at www.call-rwanda.com

    On our website you can search for businesses and people and find flights times. Searches are free and there is no limit to the number of searches you can make.

    Call 5000 Now!

    We are the only Rwanda’s business Directory provider to offer a wholly free telephone directory service for callers available on 5000

    *terms and conditions apply

    Customer Care

    We would like you to find your dealings with 5000 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any ideas for product improvements or have concerns with any of our services please do not hesitate to contact the Customer Care department

    Call Center : 5000 Telephone: +250 788 302 371
    Email: info@call-rwanda.com

    We are open Monday to Friday between 8am to 6pm and have an answer phone available for evenings, weekends and Bank Holidays.

    We help to grow your business by driving traffic to your website or generate leads. Call Rwanda Mobile Application is one of the growing business directory in Rwanda . www.call-rwanda.com is one of the growing online business directory (business listing) website from Rwanda . We are PR2 website and Call Center with very good reputation and there by increase your visibility on internet .

    This mobile application is an easy way to search the business directory entries with categorization . You can search for any service, shops or business near your location easily . To add your business or company in our directory , should register from our website and activate your listing .

    To register your business is free, you can download it now!

    More info call 5000 or +250 788 302 371

  • SMS Services

    Bulk Messaging is the dissemination of large numbers of SMS messages for delivery to mobile phone terminals. It is used by media companies, enterprises, banks (for marketing and fraud control) and consumer brands for a variety of purposes including entertainment, enterprise and mobile marketing.

    Bulk messaging is commonly used for alerts, reminders, marketing but also for information and communication between both staff and customers.

    We at Call Rwanda we re Leading, we have our agents in Different corners in Rwanda and we work with all medias, and Leading banks , Insurance companies, Hotels, Gouvernment bodies , Private companies….

    Click here to open an account with us. : The link: callrwanda.mylittlebiz.fr

    We provide to developers and companies

    SMS Gateway API

    Our most popular API is the HTTP to SMS API. The EAPI (HTTP to SMS API) is a RESTful API that uses simple query parameters via URLs. If you can put together a Web page with a form, backed by a scripting language (e.g. PHP), you already have what you need to send SMSs.

    The HTTP to SMS API is available in the following languages. Follow the links below to check out the various available code samples.

    • C#
    • Java (or version for sending Unicode messages)
    • Perl
    • PHP
    • Python
    • VB.NET (or version for sending Unicode messages)

    For more information on how our HTTP API works, please review our API manual

    Alternative BulkSMS APIs available

    You can also send SMS messages using any one of the following API's:

    • SMPP API (for advanced, high-volume users).
    • SMTP to SMS (email to SMS for applications)
    • FTP to SMS

    Bulk Emails is widely used by email marketers as a method of constant communication. It allows you to spread information about your products or services to a large audience in a short period of time. Atomic Mail Sender is a professional high-performance mass emailing software for your email marketing campaigns.

    Our account is well designed and easy to use , click here to open account Contact us for more details on how we can help you! Click here callrwanda.mylittlebiz.fr

  • Corporate SMS Services

  • 18/7 Hour help desk

    At Call Rwanda we provide you with the call center support you need. By outsourcing help desk services, you can offer your customer base guaranteed 18/7 service levels for help desk needs.

    Call Rwanda Outsourcing call center is a proven strategy for managing a company’s customer service desk more effectively. Your customer base is the essence of your business existence. So, the best quality service you can provide to sustain your customer base should be employed. There should be constant uninterrupted communication access via phone, online chat tools and other communication gadgets. Most times, companies’ call centers are managed more effectively when outsourced.

    Call center vendors offer extensive services which include taking orders, resolving customers’ complaints, reaching existing customers as well as new ones. The services also include making appointments for service. Both small and large organizations can take advantage of call center outsourcing to handle customers’ queries. In addition to quality service, it is also cost-efficient to hire offshore call center workers.

    Effective Call Center Management with Outsourcing

    Improved efficiency is the major benefit that comes with our outsourcing call center. The renowned offshore locations such as Philippines are well known for quality call center services. The specialists in this area use the latest technologies in delivering quality service. This ensures hitch-free customer access to the outsourced company’s help desk.

    It can really be frustrating when a customer is trying desperately in vain to reach a client for support regarding a purchased product or other complaints. Customers are not very patient sometimes, continuous interruption and denied access to client due to poor call center facilities can switch the attention of your customers to your competitor who appears to offer better customer care services. So, if your company cannot afford the best technology or facilities that guarantee hitch-free call center services, it is better to outsource your call center to skilled professionals.

    Therefore, to ensure the best result from outsourcing call center, your vendor selection process must be profound. Ensure that the company is specialized in call center services. This would guarantee the desired result ultimately. Then, there is need to track or monitor performance regularly. Call center is a sensitive business function, an organization should mount a 18/7 watch or monitoring to ensure optimum performance.

    A company should assess performance by carrying out periodic customer surveys. Your customers’ response will portray the true situation, whether the offshore call center is performing optimally or not. However, if you hire a call center specialist, optimum result is guaranteed. Outsourcing call center has always produced satisfactory result. Do not be overtly cost-driven when considering call center outsourcing. Focus more on quality services while putting an eye on the best possible cost. Ultimately, you will achieve both cost efficiency and high quality. If you need help with call center outsourcing, there are hot spots online for offshore call center services.

    Call Rwanda is an award-winning outsourcer and author of the book, ‘Outsource This!’ Call Rwanda has been honored more than any other individual or outsourcing organization. Contact us now for more details.

  • Telemarketing

    Professional Solutions for Your Unique Business

    Our Call center service is a serious profession. Our agents are carefully screened and selected for their excellent English and customer service skills. Most of our agents have a college-level education, and are given further training in the art of sale negation and customer service. They are also paid well to perform their services in a professional and patient manner.

    Call Rwanda is available to help your customers in whatever way they feel most comfortable communicating. We offer language service capabilities to speak with over half of the world’s population so your customers can speak or write in the way that is easiest for them. We ensure every interaction with your customer or prospect is professional, the information is accurate and the experience leaves each person with a positive impression of your brand.

    Professional Solutions for Your Unique Business

    Call center vendors offer extensive services which include taking orders, resolving customers’ complaints, reaching existing customers as well as new ones. The services also include making appointments for service. Both small and large organizations can take advantage of call center outsourcing to handle customers’ queries. In addition to quality service, it is also cost-efficient to hire offshore call center workers.

    Inbound Telemarketing

    Your company takes great pride in how you treat your customers. At Call Rwanda, we share the same feelings and can help you provide exceptional customer service, order taking and helpdesk support to your clients. Our inbound call center agents have experience and expertise making customers happy. We work with traditional and online catalogue companies in Rwanda to take customer orders and provide product support. These same firms also use us for their chat support and outbound telemarketing as well. We have the best in VOIP phone service and operate our own so your customers will always have a clear call. Our inbound call center agents have experience in taking airline reservations, hotel bookings, customer retention programs and much more.

    Outbound Telemarketing

    Do you want to take advantage of the same sales force that many of the top lead generation companies use to build their market share? PCS’ sales teams will help your business grow. Our telemarketing agents have the experience to make your sales campaign a success. We have talented script writers who know how to market to your customers, and we use the newest dialing technology to make sure your agents are on the phones selling and not waiting for their calls to connect. We work hard to make sure we exceed your sales expectations. Major lead generation and data collection companies trust Call Rwanda to help them gain market share.

    Why should your business be any different?

    Phone us Now!

  • SMS Content Provider

  • Interaction with Media
  • SMS voting
  • News updates

  • Call Center Services

  • Outsourcing
  • Order Taking
  • Setting Appointments

  • Events Promotion Platform

Call Rwanda provides solutions to send and receive SMS messages using the Internet through: • Call Rwanda's Desktop Software • The Call Rwanda Web site • Your Mobile • One of Call Rwanda's API's

  • Applications Development

Call Rwanda provides solutions to send and receive SMS messages using the Internet through: • Call Rwanda's Desktop Software • The Call Rwanda Web site • Your Mobile • One of Call Rwanda's API's

  • Mobile Payments Solutions

Call Rwanda provides solutions to send and receive SMS messages using the Internet through: • Call Rwanda's Desktop Software • The Call Rwanda Web site • Your Mobile • One of Call Rwanda's API's

  • School Management system

Call Rwanda provides solutions to send and receive SMS messages using the Internet through: • Call Rwanda's Desktop Software • The Call Rwanda Web site • Your Mobile • One of Call Rwanda's API's