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Call Rwanda Products

At a strategic outsourcing option, Call Rwanda , Specialty delivers you the best technology, knowledgeable agents, and customized solutions; all without having to pay through the nose for great service. Whatever your businesses needs are, our 18/7 services can be customized to fit your company making us a superior outsourcing solution. This includes basic services and complex multichannel options like:

Products

  • Office IP Phones

    Call Rwanda IP Phones for Office, Call Centers & other business organizations is user friendly with advance features at affordable price. They feature unprecedented plug-and-play deployment, HD voice, Multiple line appearances, contextual soft keys, phone books, DND and advanced applications.

    The ergonomically-designed phones are equipped with essential features that the modern business environment demands and primarily targeted towards small business users and large office applications. The unit fully supports all of the major SIP-based IP PBX / Softswitch / IMS platforms.

    Features

    • Call Hold
    • Call Waiting
    • Call Forward
    • Call Return
    • Blind Transfer & Ask First Transfer
    • Busy Transfer & Ask first Transfer
    • Caller ID Display
    • Fast Redial
    • Phone Mute
    • 50 Entries for each call log
    • Dialled/Recieved/Missed Calls
    • DND
    • 3 Way Conferencing
    • Message Waiting Indication LED
    • Tone configuration Volume Control
    • Direct IP Call without SIP Proxy
    • Black List
    • Hand Free Indicator
    • Busy Lamp Field
    • XML Phone Book Search & Inputs & Outputs

  • IP PBX

    This package consists of features that can be adapted to suit all requirements, from small to large enterprises.

    Features

    • GSM integration
    • PRI integration
    • V Logger – Voice logger, a digital multi-channel voice logging, call monitoring and recording software.
    • CRM – a Customer relationship management software
    • Receptionist Console – providing a user interface for receptionists to take and direct call.

  • IVR – System

    What is IVR?

    IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.

    Product bundles

    Call Rwanda Analog IVR System

    • IVR-A 2: IVR with 2 analog ports.
    • IVR-A 4: IVR with 4 analog ports.
    • IVR-A 8: IVR with 8 analog ports.
    Note: Available on request

    Call Rwanda Digital IVR System

    Standalone

    • IVR-S 10: 1 PRI Interface.
    • IVR-S 30: 1 PRI Interface.
    • IVR-S 60: 2 PRI Interface.

    Loop Through

    • IVR-L 30: 2 PRI Interface.
    • IVR-L 60: 4 PRI Interface.

    astTECS IP IVR System

    • IVR-IP 10: 10 IP Channels.
    • IVR-IP 30: 30 IP Channels.
    • IVR-IP 60: 60 IP Channels.

    IVR Uses

    IVR technology is most commonly found in the call centers of companies seeking to improve their customer service, reduce costs, and expand their call center operations. IVR can help:

    • handle high call volumes
    • service customers after normal business hours
    • improve customer service
    • lower call center costs
    • prioritize customers so urgent calls are handled quickly
    • automate an outbound call campaign

    Key IVR Benefits

    • Intelligent call routing allows your customers to reach the right agent every time.
    • Integrate your IVR system with internal applications to improve your call center operations.
    • Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
    • Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
    • Reduce idle time in your call center with outbound campaign management.

    What to look for in an IVR solution

    The best IVR solutions should do more than detect voice and keypad inputs. An IVR solution should be a critical application that can scale with your business needs. Below are just a few of the things you should look for in an IVR solution:

    • Simple management tools that make IVR changes in real-time.
    • Scalability to handle a virtually unlimited number of calls.
    • Robust, real-time monitoring and reporting.
    • Integration with your back end applications and databases.
    • Easy, quick deployment.

  • Office IP Phones

    Call Rwanda IP Phones for Office, Call Centers & other business organizations is user friendly with advance features at affordable price. They feature unprecedented plug-and-play deployment, HD voice, Multiple line appearances, contextual soft keys, phone books, DND and advanced applications.

    The ergonomically-designed phones are equipped with essential features that the modern business environment demands and primarily targeted towards small business users and large office applications. The unit fully supports all of the major SIP-based IP PBX / Softswitch / IMS platforms.

    Features

    • Call Hold
    • Call Waiting
    • Call Forward
    • Call Return
    • Blind Transfer & Ask First Transfer
    • Busy Transfer & Ask first Transfer
    • Caller ID Display
    • Fast Redial
    • Phone Mute
    • 50 Entries for each call log
    • Dialled/Recieved/Missed Calls
    • DND
    • 3 Way Conferencing
    • Message Waiting Indication LED
    • Tone configuration Volume Control
    • Direct IP Call without SIP Proxy
    • Black List
    • Hand Free Indicator
    • Busy Lamp Field
    • XML Phone Book Search & Inputs & Outputs

  • Call center Dialers

    • c5 – Up to 5 agents, asterisk installed, 4U chasis.
    • c10 – Up to 10 agents, asterisk installed,4U chasis.
    • c30 – Up to 30 agents, asterisk installed, 4U chasis, Rack mountable server.
    • c60 – Up to 60 agents, asterisk installed, 4U chasis, Rack mountable server.
    • c100 – Up to 100 agents, asterisk installed, 4U chasis, Rack mountable server.

    Features

    • Vicidial – is a call center solution for both inbound & Outbound call center solution
    • GSM integration
    • PRI integration
    • V Logger – Voice logger, a digital multi-channel voice logging, call monitoring and recording software.
    • CRM – a Customer relationship management software
    • A2Billing – is a prepaid calling card platform.

  • Video Conference Solutions

    Video Conference solution is user friendly with advance features at affordable price. It is based on Open Source Software application. It helps you to connect & collaborate with your remote offices. Thereby, help your business to reduce cost & increase productivity. Rental & Buy out Solution

    • V15 – 1 Room & 5 members
    • V55 – 5 Rooms & 5 members

    Web Conference Solutions

    • Video Conference Solutions
    • e-Learning Conference Solutions
    • Hospital Room Conference Solutions, &
    • Hotel Room Conference Solutions

  • PRI Cards

    Our PRI Cards are high performance, cost effective telephony cards available with carrier grade optional hardware echo cancellation. E1/T/J1 digital cards are designed to work with Open Source based VoIP platforms such as Asterisk® (e.g. PBX in a Flash®, FreePBX® Elastix®) & FreeSWITCH®. It supports industry standard telephony protocol families. Both line-side, trunk-side interfaces along with advanced call features are supported.

    • Ease of installation (over multiple Linux platforms),Superior voice quality at an unmatched price.
    • Available in PCIe and Universal PCI (5V / 3.3V) form factor
    • 2U form factor capable of installation on rack-mount servers – 2U brackets available on request.
    • Operating Systems : Linux Kernel – 2.4 to Latest. Windows – XP/Vista/Win7
    • Line Protocols : Voice CAS, MRC/R2 PRI, SS7,HDLC / PPP

  • GSM Gateways

    A VoIP GSM Gateway enables direct routing between IP, digital, analog and GSM networks. With these devices (fixed cellular terminals) companies can significantly reduce the money they spend on telephony, especially the money they spend on calls from IP to GSM.

    Product bundles

    • 1 port
    • 4 ports
    • 8 ports
    • 16 ports
    • 32 ports

    GSM Integration – 50% cost savings

    Call Rwanda gateway converts your landline to mobile calls into mobile to mobile calls. Thus helps in reducing 50% of your Telecom expenses.